Perfect Customer Care
Customers dont come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today.
Chapters include:
- Why does customer service matter?
- Who are your customers?
- How well do you meet your customers needs?
- Avoiding the pitfalls
- Motivating people for customer service
- Critical success factors
- What are the benefits?
- Diagnostic questionnaires
Kниги от същия жанр
-
101 Fruity Pudsпечатна: 11.50 лв. -
Nothing To Be Frightened Ofпечатна: 16.90 лв. -
Ecological Hotelsпечатна: 42.90 лв. -
Soul musicпечатна: 13.90 лв. -
Black Orderпечатна: 7.00 лв. -
Chocolate - Indulge Your Inner Chocoholicпечатна: 29.90 лв. -
Black Holes and Baby Universes and Other Essaysпечатна: 17.90 лв. -
The Better Angels of Our Nature: A History of Violence and Humanityпечатна: 29.90 лв. -
Five-minute Tales Fastest Pony Everпечатна: 5.50 лв.
То е много важно за нас, затова може да ви бъдем от полза като ви дадем следните насоки:
Резюме: Моля опишете вашето общо впечатление от продукта в няколко думи.