Perfect Customer Care

Perfect Customer Care

Автор: Ted Johns
(4.13 от 16 гласа)











Customers dont come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today.

Chapters include:
- Why does customer service matter?
- Who are your customers?
- How well do you meet your customers needs?
- Avoiding the pitfalls
- Motivating people for customer service
- Critical success factors
- What are the benefits?
- Diagnostic questionnaires



Печатна книга

17.90 лв.

  • Наличност: не
  • Безплатна доставка за поръчка над 39.90 лв.
  • Доставка 2.99 лв. за поръчка над 9.99 лв.
  • За поръчка до 9.99 лв. доставка 3.99 лв.



Информация

Информация




Информация за книгата:

Автор: Ted Johns
Издател: Random House
Година: 2003
Страници: 200
ISBN: 9781844131532
Баркод: 9781844131532
Тегло: 0.17 кг.
Размер: 13.00x20.00 см.

Коментари

Коментари


Плащане с EasyPay може да направите като изберете опция плащане "чрез ePay" и на платежната страница изберете Таб "В брой на каса".

Вижте приложения пример: